ITIL® 4 Foundation Certification

Are you preparing for ITIL® 4 Foundation Certification? Get first-level training in the ITIL® framework, learning the latest version of ITIL to further your IT service management career.

About ITIL® 4 Foundation Certification course

The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in the provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the latest version of ITIL, and getting the certification is key for anyone looking for a career in IT service management.

You’ll learn about the Service Value System (SVS) – which describes how all the components and activities of an organisation work together as a system to enable value creation. You’ll explore key concepts in the ITIL® 4 framework that build upon Lean, Agile, DevOps, and other practices, and how these enable business value to be created. You’ll also learn core project management principles.

The course culminates in a one-hour multiple-choice examination for the ITIL® 4 Foundation Certificate and is a pre-requisite for the further training in ITIL® 4. You’ll come away ITIL® certified by QA – an Axelos accredited training organisation – and ready to further an exciting career in a thriving sector.

After you have completed the microcredential, you’ll be issued an official exam voucher with instructions on how to schedule your exam via the PeopleCert online live schedule. You’ll have no more than 12 months to book and attend the exam.

Benefits to you

By the end of the microcredential, you’ll be able to..

  • Engage with key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps and other practices and how these enable business value to be co-created
  • Understand the seven guiding principles of ITIL 4
  • Apply the ITIL service value system
  • Understand the four dimensions of service management
  • Apply the ITIL practices with a focus on 15 of these, of which 7 will be covered in detail

Target audience

This microcredential is designed to enable IT staff to learn key concepts in providing structured support to users, and management of technical infrastructure. It would benefit all levels of IT professionals, customers, and users involved in IT Services in any organisation.

It would especially appeal to:

  • Technical support
  • Service desk analysts
  • Technical analysts
  • Helpdesk team leader
  • IT project managers

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