Field Service Team Lead

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Field Service Team Lead

Wärtsilä is leading the transition towards a 100% renewable energy future. We Wärtsilians help our customers unlock the value of energy transition by optimizing their energy systems and future-proofing their assets. Did you know Wärtsilä has delivered 74 GW of power plant capacity and more than 80 energy storage systems in 180 countries around the world?

In this fast-changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services – together. Want to join the ride?

We are looking for a Field Service Team Lead to join our West Africa Operational Organization based in Dakar, Senegal

Your role and responsibilities

As a Filed Service Team Lead , your daily duties include but are not limited to:

The Field Service Team Lead will be responsible for 15+ middle layer FTEs (service engineers, senior service engineers, service technicians and junior engineers) and will closely work with Field Service Coordinators to provide services and ensure the development of competences is maintained for the staff assigned under him/her.

He/She will assist the Field Service Manager in many forums with Sales, Customers, technical Service, Agreements and QHSE.

The Field Service team lead will actively work in developing and coaching engineers, identifying the improvement areas and driving the teams through different challenges.

His/her primary location will be Dakar Office, will be asked to travel whenever necessary and will report to the Field Service Manager West and North Africa.

Requirements for the position

  • Bachelor’s Degree in a Technical discipline (Advanced Degrees Preferred);
  • Minimum 5 Years of Field Service or power plant Experience;
  • Excellent problem solving and decision making skills;
  • Experience in a customer facing role with responsibility for collection of costs and invoices.
  • Excellent organizational skills and customer empathy.
  • PMP Certification would be an advantage.
  • Strong commitment to delivering excellent customer service.
  • Demonstrable team working skills and the ability to adjust and re-plan in dynamic situations.
  • Excellent communication skills and well-developed cultural awareness and sensitivity.
  • Proficiency with standard MS tools and experience with SAP would be an advantage.
  • Fluent in English will be seen as advantage

Why you and us

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for.

Are you eager to be part of this ambition?

How to apply:

Contact & next steps

Submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email. We try our best to get back to everyone within 2-3 weeks after application deadline.

In case of any questions, reach out our Regional Talent Acquisition Team at

Last application date: 14/06/2024

At Wärtsilä we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

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