Senior Team Leader

Site Concentrix Senegal

The senior team leader independently manages tasks up to being the project manager, depending on the size of the project.

He/she may also have to stand in for a project manager in case of temporary absence. He/she manages and animates a team of team leaders and develops their skills.

Would you like to take part in the development of our @Dakar teams? Are you highly motivated and want to grow in a company of #GameChangers? This JOB is for you!

We’re looking for Senior team Leader who are passionate about what they do.

Come and join us! Your career starts HERE!

Main activities

Project management

  • Analyze business activity results and define the necessary action plans.
  • Ensure the respect of processes and quality standards (ISO, NF345, LRS)
  • Manage turn-over and absenteeism and implement the necessary action plans.
  • Ensure the availability of resources and production means.
  • Manage production incidents
  • Take care of project administration (invoicing, payments, payed leave…)

Customer management

  • Manage reporting demands
  • Elaborate and animate production committees, steering committees, and customer visits
  • Contribute to adding value in his/her perimeter.

Team management

  • Manage, motivate and gain team loyalty
  • Brief the team on their performance, customer requirements and the Concentrix vision
  • Evaluate team members, define development areas and support their rise in competencess.
  • Identify the training needs of his/her team members.
  • Ensure the respect of Concentrix values, implement discipline and platform rules


  • You have a perfect command of English and a minimum of three years’ experience managing a team in a call center.
  • You have excellent communication skills and a good capacity for operational analysis.
  • You’re a self-starter, able to work autonomously and anticipate the challenges of the job.
  • You are also proficient in the use of office automation tools (Word – Excel – Powerpoint and internet).


We offer you :

  • An attractive salary package
  • A pleasant working environment and career development prospects facilitated by Concentrix’s investment in ongoing training.
  • Training from the moment you join to help you succeed in your mission
  • A range of benefits: catering facilities*, health insurance, etc.

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