Corporate Account Supervisor

  • CDD
  • Dakar, Sénégal
  • Les candidatures sont actuellement fermées.

Site Wave

Our mission

We’re making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That’s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We’re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don’t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across six countries and are growing fast.

Our goal is to make Africa the first cashless continent and that’s where you come in…..

How you’ll help us achieve it

As a Corporate Account Supervisor, your role encompasses a diverse range of responsibilities, all aimed at supporting the corporate strategy in Senegal and ensuring the growth and success of operational activities. By effectively managing these responsibilities, you can contribute significantly to the success and growth of your company’s operations in Senegal while ensuring high customer satisfaction and operational excellence.

In this role, you’ll:

  • Support Corporate Strategy and Quarterly Objectives: Align your daily activities and initiatives with the overarching corporate strategy and quarterly objectives. Review progress regularly and make adjustments as necessary to stay on track.
  • Support Growing Operational Activities: Actively contribute to the expansion and improvement of operational activities, identifying opportunities for efficiency gains and implementing scalable solutions to support growth.
  • Ensure High-Quality Customer Support: Advocate for customers’ needs and provide exceptional support to both partners and end-users, resolving issues related to product usage, refunds, settlements, and other daily requests promptly and effectively.
  • Encourage Upsells and Cross-Sells: Identify opportunities to increase customer lifetime value by promoting additional products or services that align with their needs and objectives, thereby maximizing revenue potential.
  • Manage Renewals and Reactivations: Proactively follow up on renewals and reactivation efforts for churned or inactive accounts, focusing on building loyalty and creating repeat customers through personalized engagement strategies.
  • Contribute to Innovative Solutions: Collaborate with internal teams to identify and address priority areas, contributing to developing innovative solutions to meet Wave’s payments liquidity needs nationwide.
  • Analyze Client Performance: Conduct a thorough analysis of client performance, identifying trends and areas for improvement and taking proactive measures to ensure a high standard of service and sustainable growth.
  • Handle Administrative Tasks and Reporting: Efficiently manage administrative tasks such as data input, report drafting, document organization, and daily activity notes to ensure smooth operations and accurate record-keeping.
  • Manage Compliance: Monitor the inflow and backlog of compliance documents and contracts, ensuring timely processing and adherence to regulatory requirements.
  • Collaborate with Risk & Fraud Departments: Work closely with Risk & Fraud departments to minimize fraud cases and security threats, safeguard the interests of payment customers, and maintain trust in the platform.
  • Be Flexible in Work Hours: If required, be prepared to work flexible hours, including weekends, evenings, and holidays, to accommodate the business’s needs and ensure timely resolution of customer issues and support requests.
  • Execute Necessary Tasks: Be proactive in executing any other necessary tasks related to the daily routine of the area, demonstrating adaptability and a willingness to take on new challenges as they arise.

Key details

  • Location is based primarily in Dakar, with possible short-term relocation within Senegal.
  • Work authorization in Senegal is required.
  • This is a permanent position.
  • Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
  • We offer generous health insurance for yourself and your dependents.
  • We support working parents. We offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
  • Airtime reimbursement.
  • Free food and a beautiful office space.

Requirements

  • A Bachelor’s degree in Business, Marketing, Finance, or a related field.
  • 3+ years of experience in account management or related roles.
  • Fluent in English – this role will regularly interact with non-French speakers.
  • Proficient in French and Wolof.
  • Proven track record of managing client accounts successfully.
  • Proven track record in delivering a great customer experience.
  • Relevant experience in operations, sales, support, or distribution.

You might be a good fit if you

  • Demonstrate Excellent communication and interpersonal skills.
  • Have strong proficiency in Microsoft Office Suite and CRM software.
  • Have strong organizational and multitasking abilities.
  • Are able to work under pressure and meet tight deadlines.
  • Adjust quickly to changing conditions and any environment.
  • Demonstrate tenacity and a willingness to go the distance to get something done.
  • Able to work independently and as part of a team.
  • Are excessively detail-oriented and seek to achieve excellence in everything you do.
  • Develop strong ability to build and maintain strong client relationships.
  • Have excellent presentation and negotiation skills.
  • Demonstrate tenacity and a willingness to go the distance to get something done.
  • Ability to conduct duties discreetly and impartially.

Our team

  • We have a rapidly growing in-country team in Senegal, Côte D’Ivoire, Mali, Burkina Faso, Gambia, and Uganda, plus remote team members spread across the world.
  • We’re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
  • We foster autonomy for our employees. You’ll own your projects at every stage, from understanding the problem to monitoring your solution in production.
  • We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
  • In 2022, we were on Y Combinator’s top 50 companies by revenue.

How to apply

  • Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
  • We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
  • Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Laisser un commentaire

Votre adresse e-mail ne sera pas publiée. Les champs obligatoires sont indiqués avec *