Counter Trainee

  • Stage
  • Dakar, Sénégal
  • Les candidatures sont actuellement fermées.

Site Maersk

Opportunity

We Offer

Maersk is brilliant at incubating talent and for the right candidate, the opportunities are endless.

We offer you an exciting opportunity at the forefront of world trade. Working with the best people in a global team culture in an industry that has a significant impact on the world economy.

We’re proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day.

Contract Type – 6 months internship.

Key responsibilities

Improve the Customer Experience within Maersk CX DTS by ensuring the Front Office works with its full potential to drive the transformation :

  • Be the primary point of contact for the customers and ensure smooth execution (invoicing / Deliver Order issuance)
  • Improve customer satisfaction (CSAT)
  • Improve the key performance indicators relative to Phone, Email and Chat
  • Improve the self-service through the usage of Maersk Digital tools
  • Improve the key performance indicators on documentation measures and information flow
  • Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.
  • Willingness to go the extra mile towards the customers & with focus on providing solutions.
  • In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders.

Who we are looking for:

  • Knowledge of shipping, supply chain or logistics industry
  • English (Intermediate-advanced)
  • Excellent Stakeholder management-, interpersonal-, and communication-skills
  • Energetic, Well-organized, and Self-Initiated
  • Analytical and problem-solving skills
  • Good Process understanding & digital proficiency.
  • Ability to work under pressure keeping quality in focus

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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