Customer Delivery Manager

Site Nokia

Nokia hiring Customer Delivery Manager, Orange WEA Cluster.

What you will learn and contribute to

  • One CDM is accountable for seamless Customer Delivery (including HW, SW and Services) to the assigned CT/CBT with medium/large business volume and/or medium/high complexity, typically Tier-3 Customer account.
  • Executive Customer interface for Nokia Delivery, taking care of overall Customer satisfaction (CPVi/CES), to remove the complexity of 4 networks delivery organizations in Nokia. Improve effectiveness of E2E and multi-BG project governance and avoiding escalations. Increase transparency of delivery performance across Nokia’s offering.
  • Delivery accountability with empowerment from BGs in line with contractual commitments and Gate 6 handover. One CDM leads x-BG delivery governance, towards the Customer and internally in Nokia, leveraging existing BG governance practices to ensure efficiency and avoid duplication. Empowered to work across the Nokia organization especially with CO, BGs and BG Delivery managers towards executing Customer deliveries in line with contractual commitments and Gate 6 handover. Accountable for Delivery management in Sell process from Bid/no Bid decision onwards. Accountable for Delivery management in Execute process for the full Project execution. Identifies business opportunities (EG upsell) and coordinates with CO and BGs.
  • Responsible for contracted business and aggregated Customer financials. Responsible for CT/CBT contracted business aggregated financials (revenues, sales margin, costs and cash collection of HW, SW and Services), relying on BG DM’s accountability for the business financials in their respective BGs.
  • Accountable for project portfolio performance and services performance reviews. Leads x-BG delivery parts of review meetings (ORM, BRM), and delivers input for MU/Market level governance. Provides input for Operational Dialogs at account level across Nokia. Chairs x-BG Governance on project execution performance reviews, both externally with the Customer and internally. For project specific governance, One CDMs are expected to regularly align with BG Delivery Managers on project related issues and updates.
  • Guiding and securing delivery resourcing. Empowered to steer forecast and performance management work with BG Delivery teams working permanently or on assignment for the projects in his/her Portfolio domain.Project feedback and escalation. Provides performance feedback on meeting the commitments made by BGs. Manages and resolves internal and external delivery escalations with the target to reduce their number, in coordination with the relevant BGs. Supports the definition of performance KPIs for projects and delivery, in line with the required deliverables and commitments.Accountable for project Adherence to Sell/Execute Processes & Tools.

Your skills and experience

Management Experience / Mastery of a specific professional discipline combining deep knowledge of theory and practice within a function. Expert in more than one area, broad perspective. 10-15 years extensive relevant experience . PMP is a plus.

You have:

  • 10-15 years of project management experience
  • French speaking
  • Excellent communication skills
  • Ability to communicate with customers’ exec level (CxOs)
  • Leadship skills
  • Business Acumen

It would be nice if you also had:

Rédaction CV Emploi Dakar

Recevez les meilleures opportunités par mail.

Laisser un commentaire

Votre adresse e-mail ne sera pas publiée.

Ce site utilise des cookies afin d'améliorer votre expérience et optimiser nos services.