IT on site



  • Assists L&D teams and Learners as the initial point of contact by answering inquiries and providing immediate resolution or redirection to escalated support resources
  • Monitors the platform queues to provide support the respective regional needs
  • Works with the L&D teams to troubleshoot and resolve technical issues related to accessing the LMS and course content
  • Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements
  • Manages and maintain the Learning Catalogs
  • Grants or revoke requested admin rights and analytics access
  • Resets learner quizzes (or support site or local representatives to do so)
  • Support site or local representatives to archive terminated courses
  • Collaborates with the L&D teams on user/learner training

Skills, behaviours & Knowledge

  • Critical thinking and problem solving skills
  • Troubleshooting skills
  • Service-oriented and ability to deliver excellent customer service
  • Good listening skills and patience to work with all types of employees
  • Responsive and positive attitude
  • Tech Savvy and ability to gain new technical skills quickly
  • Strong oral and written communication skills; ability to communicate complex technical concepts in layman’s terms

Profil recherché 


  • Previous experience supporting users
  • Experience with learning platforms, such as MyAcademy, is a plus


University/College Degree

Certifications and Licenses



English (required)

Other languages (plus)

Tools and Applications

Proficient with Microsoft Office Suite or related software.

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