Junior receptionist

Site AfricaWorks

AfricaWorks is hiring a Junior receptionist.

Role description/responsibilities

Your role as Receptionist in AfricaWorks is to be the first point of contact, to manage our front desk on a daily basis and to perform a variety of operational & administrative tasks:

Customer Service & Satisfaction

  • Welcome & greet members and visitors
  • Handle members complains – either address them or report them upwards

Operations

In charge of:

  • Opening the space in the morning
  • Performing Business Concierge tasks (mail, bookings, binding etc.)
  • Mail & Package Handling (e.g. PO Box, mail reception & dispatch)
  • Managing Facilities Team
  • Managing Valet Services (Optional as per Brand Standards)
  • Handling Inbound Phone calls & Space email address
  • Printing Services (e.g. vendor, printer, cartridges, paper etc.)
  • Visitor Management System
  • Meeting Rooms (e.g. booking, video conference, arrangement etc.)
  • Reception Area & Common Areas (e.g. Plant Management, magazines, sound system, music, art etc.)
  • Electricity Management
  • Maintenance & Repairs
  • Emergency Health response
  • Double checking building common areas are up to standards
  • Representing the Company (!)

Assisting the Success Manager in:

  • onboarding new members
  • organizing events (e.g. Open House, Networking, Round Tables etc.)
  • giving Tours to prospective members
  • collecting Google reviews
  • collecting membership feedback
  • providing IT back up for the space & to members
  • maintaining space compliance (e.g. Insurance, business permits etc.)

KPIs:

  • Overall Client Satisfaction (NPS of the space as measured every quarter)
  • Overall Space Profitability (as measured in the EBITDA vs IC IRR)
  • Customer Complaints
  • Quality of Facilities (Rating of that criteria as per the Quarterly)
  • Quality of Printing Services (Rating of that criteria as per the Quarterly)
  • Peer rating (Success Manager, Ops Manager + Facility Operator ?)

Requirements

  • Bold
  • Agile
  • Passionate about Africa and our mission (“To Unlock Africa’s potential through work”)
  • Proven experience as a Receptionist, Front Office Representative with hospitality background or similar role.
  • Customer service oriented
  • Proficiency in Microsoft Office Suite
  • Hands-on experience with office equipment (e.g., fax machines and printers)
  • Professional attitude and appearance
  • Solid written and verbal communication skills
  • Ability to be resourceful and proactive when issues and complaints arise
  • Excellent organizational skills
  • Multitasking and time-management skills, with the ability to prioritize tasks

Closing date : 3 August 2021.

Pour postuler à ce poste veuillez visiter africaworks.breezy.hr.

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