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SCM Team Leader

Site Maersk

Maersk Senegal is looking to hire a SCM Team Leader to join our team in Dakar. The SCM Team Leader will be responsible to deliver a superior Customer experience to SCM customers, proactively identify issues and mitigate them ensuring they are resolved quickly, Coach motivate and build a high performing team, Lead by example, inspire and energize their team, Closely collaborate with other teams within and across Area/DOC, actively build strong relationships with customers

We Offer

In this position, the incumbent will have an opportunity to acquire skills and knowledge in the following areas:

  • Gain valuable experience while being part of a world class shipping Company
  • Customer services
  • Supply Chain

Your Key Responsibilities at Maersk

  • Drive transformations and change management projects in the CSO.
  • Ensuring team adheres to the standard process and customer specific IOP’s and monitors respective KPI’s.
  • Support onboarding of new team members
  • Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
  • Help resolve all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
  • Own customer experience. Lead the team to achieve best-in-class Customer Service

Job requirements

  • Bachelor Degree
  • 3 years of Commercial/Customer Service Experience
  • Experience with Supply Chain management
  • Fluency in English and French
  • Stakeholder Management
  • Strategic vision
  • Lead without authority
  • Prioritization capabilities.

Last application date: 15 March 2019.

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