Site Organisation Internationale pour les Migrations
OIM hiring a CANVAC Intern, Dakar.
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to a diverse and inclusive environment.
Applications from qualified female candidates are encouraged
Learning Objectives [CANVAC Unit, IOM Dakar]
Under the direct supervision of the Sub-regional Coordinator, the intern will provide administrative support for the Canadian Visa Application Centre operated by IOM; particularly s/he will:
Core Functions / Responsibilities:
- Support in Providing client service excellence to applicants at all times, in full compliance with the IRCC Statement of Work (SOW) and the IRCC Service Standards.
- Support CANVAC team in the provision of client information: distribution of application forms, checklists regarding visa requirements, and queue order through Queue Management System on reception desk and submission counter, as required; assist with telephone, e-mail, and chat inquiries from clients (including requirements for submitting visa applications and the location of client’s passport), providing timely and accurate information to clients; marketing and providing assistance to clients with Value Added Services including but not limited to Self-Service and Assisted Data Entry services.
- Provide Support for the in-charge staff in returning of passports, supporting documentation and visa decisions.
- Undertake all other tasks as may be assigned.
Terms of the Internship Placement
- An internship with IOM does not create an entitlement to future employment with the Organization.
- During or after the internship, interns may apply and be recruited to a position for which they meet the required qualifications and experience. However, interns will not be regarded as internal candidates.
- The internship is normally on a full-time basis. Part-time internships may also be accepted if this option meets the needs of the work department/division/office/unit as well as those of the intern. Interns working on a full-time basis are expected to work 40 hours per week in accordance with the working hours prevailing at the relevant duty station. Interns working on a part-time basis will work in accordance with a pre-determined work schedule.
- Interns can transfer to another department/division/section within the same duty station if the intern, supervisor and the Human Resources Unit are in agreement. In the case of a transfer, the total duration of the internship at IOM may not exceed nine months.
- Applicants to IOM internships must, at the time of application, meet one of the following requirements: a) Be enrolled in the final academic year of a first university degree programme (minimum Bachelor’s level or equivalent); or b) Be enrolled in a graduate school programme (second university degree or equivalent, or higher); or c) Have graduated with a university degree and, if selected, must commence the internship within one year of graduation.
- All applicants must be between 20 and 36 years of age.
- Applicants should have a working knowledge (both oral and written) of French and English .
Education & Experience
- Completed secondary education required or bachelor’s degree in related fields.
- Thorough knowledge of English
- Ability to use own initiative and work under pressure with minimum supervision
- Excellent computer skills – Word, Excel and Internet
- Strong interpersonal and communication skills
- Attention to detail and ability to organize
- Self-motivated and objective driven
- Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
- Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioural indicators
- Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
- Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
- Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
Any offer made to the candidate in relation to this announcement is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable. In addition, a clearance from the local government (Court Clearance) is required
Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.
Interested candidates are invited to submit their applications via e-mail to: firstname.lastname@example.org referring to this advertisement in the subject: “INT-CO-003-2020 and complete name”. Application must contain a CV and a cover letter.
Only shortlisted candidates will be contacted.
Application deadline: February 18th, 2020