Operations Manager

Site DP World

DP World is hiring an Operations Manager.

Job Description

Main responsibilities

  • Monitor and control terminal operations.
  • Yard: receival, reception, reefer activities, Inspections,
  • Vessel Operations: berthing, unberthing of vessels, container load/discharge, general cargo operations
  • Gate operations: transfers, gate transactions,
  • Motivate and encourage staff to achieve the objectives assigned to them.
  • To economically and efficiently ensure the resources allocated to the operations and the productivity of the workforce.
  • Ensure the discipline of Operations personnel.
  • Ensure the execution of the berthing plans as per agreed berth windows agreed with the Shipping Lines
  • Establish and maintain good working relationships with shipping lines, agents, shipowners, consignees, port authorities (pilots, vessel traffic services, …), customers and all partners.
  • Monitor and control the financial and administrative operations of the terminal as well as the activities of the staff.
  • Ensure the efficient management of empties as per the Empty Return Policy.
  • Manage and report incidents to the COO and take corrective action.
  • Ensure reporting of all incidents,
  • Conduct root cause analysis, in coordination with HSSE
  • Define actions plans and bring appropriate solutions,
  • Report to concerned entities such as Legal, Commercial, …
  • Integrate these corrective actions into the internal procedures of operations.
    Develop and integrate new procedures (SOP).
  • Establish and maintain performance criteria (KPIs) for all the Ops staff.
  • Identify and develop the training needs and technologies required by the department.
  • Coordinate with HC to define training needs and plan and manage training sessions for staff.
  • Plan, manage and analyze the Integrated Management Information System (IMIS) reports.
  • Execute periodic staff evaluation reports,
  • Provide regular control on procedures and initiate activities aimed at increasing competency.
  • Ensure perfect coordination and communication between the various Operations departments.
  • Any other activity deemed necessary and appropriate to achieve objectives and increase productivity with the help of allocated resources (labor and equipment).

Personnel Directly supervised

  • Planning Manager, Execution Manager, General Cargo Manager.

Place of work, tools & Equipment used Office with access to Ops Dashboard, N4, Maximo and Office 365.

Internal / External contacts

  • Internal: Operations, HSSE, Engineering, Commercial, Legal, IT, HC and Finance.
  • External: Port authorities (VTS, Pilots, AGS, …), Customs, Shipping Lines, Customers, Shipowners, Transporters, …


Master Degree in Transport and Logistics Management or equivalent.


  • Experience in container terminal operations
  • Have experience of 8 to 10 years preferably.
  • Have experience of 6 to 8 years obligatorily.
  • Experience in project management.
  • An experience of 5 years obligatorily.
  • Experience in the use of the container Terminal Operating System (NAVIS, Zodiac, etc.)

Additional Considerations

  • Negotiation Skills,
  • Customer satisfaction oriented
  • Merchant Marine Training.
  • IT skills
  • Integrate HSSE objectives into their production goals.
  • Implement HSSE action plans for your entity;
  • Enforce HSSE instructions, procedures, and instructions by the staff under your control;
  • Have compliance with HSSE operational procedures and instructions in your department drafted, approved and monitored;
  • Pilot or participate in reporting and analysis of incidents if necessary.

About Us

We are the leading provider of smart logistics solutions, enabling the flow of trade across the globe. Our comprehensive range of products and services touches every aspect of life.

We’re a global network of; 181 business units in 64 countries across six continents. From marine services and inland terminals to industrial parks as well as technology driven customer solutions.

Wherever we operate, we integrate sustainability and responsible corporate citizenship, striving for a positive contribution to the economies and communities where we live and work.

Our dedicated, diverse and professional team of more than 56,000 employees from 64 countries are committed to bringing every customer and partner unrivaled value.

We do this by building and growing long lasting relationships – with governments, shippers, traders, and other stakeholders along the global supply chain.

We think ahead, anticipate change and deploy industry-leading technology to create the smartest, most efficient and innovative trade solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

About the Team

We are the leading provider of smart logistics solutions, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

Apply Before: 05/27/2022, 12:00 AM.

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