Solution support & LCM (MSIP)

Site International Staffing Company

International Staffing Company hiring Solution support & LCM (MSIP).

Our client is looking for a member to be part of their Managed Services team! As a part of their MSIP Deployment team, you will play a key role in managing the delivery of services and resources on their “live” customer network, broadcast platform and/or IS/IT infrastructure. Based on their customer’s network specifics, you will ensure the coordination of their technology integration deployment, the quality of the implementation, the adequacy of the testing procedures and tools & ensuring uptime of network. You will be reporting to Head of Mobile Money Operations and functionally belong to Group and South Africa Hub for Mobile Money.

Job Description  – Responsibilities & Tasks

  • Install, Integrate, commission the network nodes under ECW/ EWP solution
  • Perform Support function to resolve customer requests and trouble tickets as per SLA.
  • Trigger SW update / upgrade based on Life cycle management.
  • Work as per customer satisfaction.
  • Support Business Analyst and Solution Architect for new requirements and design changes
  • Understand technical requirements as specified in the Solution document
  • Perform ECW Integration and configuration changes activities within approved change window.
  • Prepare test cases in consultation with Solution Architect/BA & Conduct Integration tests with 3 PP’s
  • Report progress of assigned activities to the respective Business Analyst and CPM.
  • Daily single Customer Complaints handling and Customer Care escalations
  • CAB participation & Change Coordination between MTN/3PP & GNOC
  • UAT/SIT result sign off
  • End to end issue handling and coordination with GSC
  • Internal & external Audit handling

Key Qualifications

  • Experience in our client Converged Wallet Solution Integration or equivalent e-wallet product 2+ Years
  • Experience in Managed Services in Operational assurance or SME areas. 3+ Years
  • Proven achievement in BSS.
  • Understanding of our Wallet Platform or adjacent BSS domains products as Charging System
  • BSS Experience 3+ years
  • Strong leadership skills with focus on team performance
  • Result oriented with customer first attitude
  • Can handle stressful and ambiguous situations
  • Excellent communication skills in written and spoken English
  • Self-motivated with strong drive and initiative, collaborative, relating and networking
  • Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment
  • University degree in Technology, preferably MSC


  • Knowledge of telecom & fintech industry.
  • Hands on experience with Shell scripting, Python, Unix based platform, application & network layer protocols, ELK & Grafana.
  • Trouble shooting skills.
  • Good knowledge on Container, Docker, Kubernetes.
  • Excellent understanding of network entities like F5, VMware & PKS.
  • Knowledge in DB is plus.

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